FAQ
I can't view products or prices
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Do your prices include VAT?
All prices exclude VAT.
How do I place an order?
You can place your orders via our website or send us CSV file (volume orders only).
What is the cost for delivery?
1 Basket - Unlimited Products - 1 cost
*RM 48
Sent via Royal Mail 48 for only £2.49.
*RM 48 - Royal Mail aims to deliver within 2 to 3 days, however, this is not guaranteed by Royal Mail.
*RM 24
Sent via Royal Mail 24 for only £3.49.
*RM 24 - Royal Mail aims to deliver your order within 1-2 days, however, this is not guaranteed by Royal Mail.
*Next Day
Sent via courier next working day tracked service £7.99.
*Next Day - Orders received before midday will be delivered next working day. Next Working Day delivery to Northern Ireland, Overseas UK addresses and Parts of Scotland may not be available. Not available for following postcodes:
IV,HS,KA27,KA28,KW,PA20,PA21,PA22,PA23,PA24,PA25,PA26,PA27,PA28,PA29,
PA30,PA31,PA32,PA33,PA34,PA35,PA36,PA37,PA38,PA39,PA40,PA41,PA42,PA43,
PA44,PA45,PA46,PA47,PA48,PA49,PA60,PA61,PA62,PA63,PA64,PA65,PA66,PA67,
PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,PA76,PA77,PA78,PH17,PH18,PH19,
PH20,PH21,PH22,PH23,PH24,PH25,PH26,PH30,PH31,PH32,PH33,PH34,PH35,PH36,
PH37,PH38,PH39,PH40,PH41,PH42,PH43,PH44,PH49,PH50,ZE,BT,IM,TR21-25,JE,GY
*Europe
The cost for delivery to Europe is calculated based on the destination. Please allow 2-5 working days from dispatch, however, this is not guaranteed.
All below areas will incur the remote area surcharge - £30
*Italy: Livigno & Trepalle, San Marino, Vatican City
*Spain: Ceuta, Melilla
*Finland: Aland Islands
*Our working hours are Monday - Friday 9.00 am - 5.00 pm and all our dispatch timescales do not include weekends or bank holidays.
*Please note that all our items require production time and this is stated on individual product pages.
What's included in packages?
We do not send any paperwork such as; invoice or delivery notes within packages. Shipping label will contain your Company details and our return address.
Can an item be delivered outside the UK?
Yes, we deliver to most European Countries including Ireland.
I've a question about existing order
Please login to your account and create a ticket by assigning to the order in question.
I made a mistake within personalisation text
As soon as you notice you have made a mistake on the personalisation, check order status and amend (you can only amend personalisation details). If you are not able to amend, it means your order is processing and we are unable to change any personalisation details.
Delivery is taking longer than expected
We recommend your customer contacts their local sorting office to see if they are holding a parcel for them (this is uncommon). Please note that we have to allow Royal Mail 10 working days to deliver. If the item hasn't arrived within 10 working days, please let us know and we will process a replacement. If you wish to contact us for an existing order, please login to your account and create a ticket by assigning to the order in question
Item arrived damaged
Please login to your account and create a ticket by assigning to the order in question and attached photo(s) of the item, clearly showing the damage incurred.
How can I return an item?
Please login to your account and create a ticket by assigning to the order in question. Please note, we are unable to receive returns of perishable, customised or personalised gifts.
Do you have a white label website?
Please contact us for a bespoke quote.
Can you manage my website?
Please contact us for a bespoke quote.
Do you offer virtual customer support assistance?
Please contact us for a bespoke quote.
Where do I get the images & descriptions from?
You will find the following details on each product page for you to download.
- Product images
- Personalisation sample text
- Product specifications such as personalisation method, price, size, dimensions, weight
- Various product CSV files
How do I know your site is safe?
We take internet security very seriously and want to ensure that all our customers are fully confident that every transaction carried out with us is completely secure. To this end, our entire site is secured by SSL certificates which provide the most up to date security provisions for internet use. In addition, we also apply 256-bit SSL Software to encrypt all personal information entered by our users so that you can be confident that every communication and transaction made with us is safe.
How about my Customer details?
We can assure you that we do not share or use your customer's details at any time other than process their orders and send their packages. They are recorded and kept within your account. You can amend and delete anytime if you wish to do so.